Shipping Policy
Shipping Policy
Last updated: April 25, 2026
Shipping Locations
We ship worldwide from our warehouses located in:
- United States
- Mexico
- Canada
Processing Time
Orders are typically processed within 1-2 business days (Monday - Friday, excluding holidays).
You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Time
North America (USA, Canada, Mexico)
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
International
- Standard International: 10-20 business days
- Express International: 5-10 business days
Note: Delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is available on orders over $100 USD to the United States, Canada, and Mexico.
Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email
- Tracking number
- Carrier information
You can track your order using the tracking link provided in the email or by logging into your account on our website.
Customs & Import Duties
For international orders, you may be responsible for:
- Customs duties
- Import taxes
- Customs clearance fees
These fees vary by country and are determined by your local customs authority. Figvo is not responsible for these charges.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery:
Email: figvo@figvoworld.com
Include your order number and photos of any damage.
Undeliverable Packages
If your package is returned as undeliverable due to an incorrect address or refusal of delivery, you will be responsible for return shipping costs and any restocking fees.
For shipping questions, contact us at figvo@figvoworld.com